Privacy Policy

At SOFTEX ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.softex.cn.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you submit our contact form, we may collect your name, email address, company name, and any information you voluntarily provide in the message field.
• Usage Data: We may collect information about how you interact with our website, including pages viewed, time spent, and referring URLs.
• Cookies: Our website may use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support.
• To send you information about our products, services, and promotions (with your consent).
• To improve our website, products, and services.
• To comply with legal obligations.

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: We may share your data with third-party service providers (e.g., form processing via Formspree) who assist us in operating our website.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR), including:

• The right to access, update, or delete your personal data.
• The right to object to processing.
• The right to data portability.
• The right to withdraw consent at any time.

To exercise these rights, please contact us at softex@softex.cn.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

7. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: softex@softex.cn
• Address: Unit 1706-1708, Tower 2, Nanjing Financial City, 242 Lushan Road, Nanjing, China, Postcode 210019